Useful numbers for Nexi Customers
Card blocking
Toll-Free Number from Italy
800 15.16.16
For calls from abroad
+39 02.34.980.020*
International Toll-Free Number from the USA
+1.800.473.6896
* Nexi collect calls can be made.
As of January 17th, our email domain will change progressively from @nexi.it to @nexigroup.com
Information and Support
Individual and corporate credit and debit cards
(Nexi and former Key Client products)
Operator services: 8 am – 8 pm, Monday – Friday.
Number from Italy: 892.900*
For calls from abroad: +39.02.34.980.020**
Toll-Free Number from the USA: 1.800.473.6896
*Number subject to specific charge, with cost declared before the start of the telephone communication.
** Nexi collect calls can be made.
Premium credit cards
(Nexi Gold, Nexi Platinum and former Key Client products)
Operator services 24/7, 365 days a year.
You must type the Premium Card number to enter.
Toll-Free Number from Italy: 800.55.66.77
For calls from abroad: +39.02.34.980.028*
Toll-Free Number from the USA: 1.800.473.6896
*Nexi collect calls can be made.
Black card
Personal Planner Service with operator always at your disposal 24/7, 365 days a year.
You must type the Black Card number to enter.
Tool-Free Number from Italy: 800 77.66.44
For calls from abroad : +39 02 34980213*
Toll-Free Number from the USA +1 800 473.6896
*Nexi collect calls can be made.
Nexi prepaid
Automatic services: 24/7, 365 days a year.
Operator services: 8 am – 8 pm, Monday – Friday.
Number from Italy: 892.033*
For calls from abroad: +39.02.34.980.129**
Toll-Free Number from the USA: 1.800.473.6896
* Number subject to specific charge, with cost declared before the start
f the telephone communication.
** Nexi collect calls can be made.
CartaChiara prepaid
Automatic services: 24/7, 365 days a year.
Operator services: 6 am – 10 pm, Monday – Sunday.
Toll-Free Number: 800.301.020
For calls from abroad: +39.0432.744461*
* Nexi collect calls can be made.
#iosi
To register, receive information and request prizes.
Automatic services: 24/7, 365 days a year.
Services with operator: 8 am – 8 pm, Monday – Friday.
Tool-Free Number from Italy: 800 15.11.11
For calls from abroad: +39 02 34.980.053*
Toll-Free Number from the USA: 1.800.473.6896
* Nexi collect calls can be made.
Insurance
Card services (Nexi and former Key Client products):
8 am – 8 pm, Monday – Friday.
Premium credit cards Services (Nexi Gold, Nexi Platinum, Nexi Black and former Key Client products):
24/7, 365 days a year.
Toll-Free Number: 800 02.01.69
For calls from abroad: +39 02 3498.0136*
* Nexi collect calls can be made.
Individual payment cards insurance policy
Individual and corporate card requests
Services with operator:
8 a.m - 8 p.m., Monday to Friday.
Toll-Free Number: 800.02.48.22
For calls from abroad: +39.02.3498.0027*
* Nexi collect calls can be made.
Info line for non-customers
Services with operator:
8 a.m - 8 p.m., Monday to Friday.
Reserved line for non-customers: 199-13.10.10*
* Number subject to specific charge, with cost declared before the start of the telephone communication.
Social Channels
You can also contact us on Facebook or Twitter from Monday to Friday from 8 am to 8 pm.
When you write to us on social networks, to receive information we ask you to follow some simple rules to provide you and the community with a quality service:
- Ask for general or commercial information through public posts/tweets
- Write a private message for personal requests or those concerning your Card
- Do not render your sensitive data public in order to guarantee your privacy
- Do not post your Card number.
Faq
The right answer to your questions.
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