Use of the Card

Faq

Cash advance

You can withdraw cash with your credit card at ATMs in Italy and abroad that display the trademarks Visa and Mastercard.

The commission is 4% of the amount withdrawn, with a minimum of €0.52 for euro withdrawals and a minimum of €5.16 for transactions in currencies other than the euro. Moreover, in accordance with International Circuit rules, Banks and/or third party owners or operators of ATMs may apply additional fees as communicated and/or highlighted by the ATM. 

You can withdraw cash with your credit card in Italy and abroad, using your PIN, at ATMs displaying the trademarks Visa and Mastercard. 

Direct debits

You can set up direct debits on your credit card, free of charge. Check how to activate the service with the utility provider. On the due date, the charge for the utility to your current account will be deferred in the same manner as all expenses incurred with Nexi.

When you receive the new Card, contact us to check that your direct debits have been automatically transferred. With some providers, we have an agreement that makes this possible. For other payments, you will have to communicate the new Card number. 

The cancellation/revocation of a direct debit must be requested directly from the Provider/Merchant in accordance with the procedures and time limits established in the user agreement.

For information on the amount charged, you should contact the Provider/Merchant immediately in accordance with the procedures and time limits established in the user agreement.

Authorization holds

It is acceptable to ask for the Card details as a guarantee. If the reservation is not confirmed, the hotel usually cancels the authorization requested, but even if they don’t, you will not pay anything. After about 10 days, the operation is automatically cancelled.

The car hire company requests an amount from the Card by way of deposit. The amount is not charged; it is only authorized. When you bring the car back undamaged, the authorization is cancelled, but even if it is not cancelled, you will not pay anything. After about 10 days, the operation is automatically cancelled.

If the reservation is not confirmed, the hotel usually cancels the authorization requested, but even if they don’t, you will not pay anything. After about 10 days, the operation is automatically cancelled.

To cancel a transaction, the hotel must contact the credit card company. In some cases it may take a few days. If you require further credit on the Card immediately, you can ask your Bank for an urgent increase for the period required.

At the end of the hire, the Operator can request the cancellation of the hold amount and request authorization for the actual cost of the hire. If the operator doesn’t request the cancellation, the available credit of the Card remains blocked for about 10 days and is then automatically released.

If the hotel does not take the amount or does not cancel the operation, the available credit will be reset about 10 days after the request.

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