Customer Services

If you need a hand, you are in the right place

Useful numbers for Nexi Customers

Card blocking

Toll-Free Number from Italy

800 15.16.16

For calls from abroad

+39 02.34.980.020*

 

International Toll-Free Number from the USA

+1.800.473.6896

* Nexi collect calls can be made.

Information and Support

Individual and corporate credit and debit cards

(Nexi and former Key Client products)

Operator services: 8 am – 8 pm, Monday – Friday.

Number from Italy: 892.900*
For calls from abroad: +39.02.34.980.020**
Toll-Free Number from the USA: 1.800.473.6896

 

*Number subject to specific charge, with cost declared before the start of the telephone communication.
** Nexi collect calls can be made.
 

Premium credit cards 

(Nexi Gold, Nexi Platinum and former Key Client products)

Operator services 24/7, 365 days a year.
You must type the Premium Card number to enter.

Toll-Free Number from Italy: 800.55.66.77
For calls from abroad: +39.02.34.980.028*
Toll-Free Number from the USA: 1.800.473.6896
 

*Nexi collect calls can be made.
 

Black card 

 

Personal Planner Service with operator always at your disposal 24/7, 365 days a year.
You must type the Black Card  number to enter.

Tool-Free Number from Italy: 800 77.66.44
For calls from abroad : +39 02 34980213*
Toll-Free Number from the USA +1 800 473.6896

*Nexi collect calls can be made.

 

Nexi prepaid

Automatic services: 24/7, 365 days a year.

Operator services: 8 am – 8 pm, Monday – Friday.

Number from Italy: 892.033*
For calls from abroad: +39.02.34.980.129**
Toll-Free Number from the USA: 1.800.473.6896

 

* Number subject to specific charge, with cost declared before the start

f the telephone communication.
** Nexi collect calls can be made.

  

CartaChiara prepaid

Automatic services: 24/7, 365 days a year.

Operator services: 6 am – 10 pm, Monday – Sunday.

Toll-Free Number: 800.301.020
For calls from abroad: +39.0432.744461*
 

 

* Nexi collect calls can be made.
   

 #iosi

To register, receive information and request prizes.

Automatic services: 24/7, 365 days a year.
Services with operator: 8 am – 8 pm, Monday – Friday.

Tool-Free Number from Italy: 800 15.11.11
For calls from abroad: +39 02 34.980.053*
Toll-Free Number from the USA: 1.800.473.6896

* Nexi collect calls can be made.

 

 Insurance

Card services (Nexi and former Key Client products):

 8 am – 8 pm, Monday – Friday.

Premium credit cards Services (Nexi Gold, Nexi Platinum, Nexi Black  and former Key Client products):

24/7, 365 days a year.

Toll-Free Number: 800 02.01.69 

For calls from abroad: +39 02 3498.0136*   

* Nexi collect calls can be made.                                                                                 

                                                                       

 

Individual payment cards insurance policy



 

 

 

 

 

 

 

 

 

 

Black card Insurance Policy 

Individual and corporate card requests

Services with operator:

8 a.m - 8 p.m., Monday to Friday. 

Toll-Free Number: 800.02.48.22
For calls from abroad: +39.02.3498.0027*

* Nexi collect calls can be made.

 

Info line for non-customers

Services with operator:

8 a.m - 8 p.m., Monday to Friday. 

Reserved line for non-customers: 199-13.10.10*

* Number subject to specific charge, with cost declared before the start of the telephone communication. 

Social Channels

You can also contact us on Facebook or Twitter from Monday to Friday from 8 am to 8 pm.

When you write to us on social networks, to receive information we ask you to follow some simple rules to provide you and the community with a quality service:

  • Ask for general or commercial information through public posts/tweets
  • Write a private message for personal requests or those concerning your Card
  • Do not render your sensitive data public in order to guarantee your privacy
  • Do not post your Card number.

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